Online Reputation Managment: 16% of Yelp Reviews are Fakes
Could false reviews be hurting your business? A new study is shedding light on the…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Social Media as a Disaster Management Tool
Social media has changed the face of disaster response in a big way With its…
Organization Development
Announcing the 2013 Weiner Award Winners
This is one award you DON’T want to win! We used to be able to…
Organization Development
Proof that Social Media Crises Force Change
Social media is more powerful than you imagine Social media is a big, big deal.…
Organization Development
Christmas Crisis Management for UPS and FedEx
Late deliveries meant angry customers for the two major package carries The days surrounding Christmas…
Organization Development
SeaWorld Makes a Whale of a Crisis Management Mistake
The park’s PR team is sure to be blubbering after it’s revealed someone tried to…
Organization Development
Will Banks Get it Right?
[Editor’s note: The following post was shared with us by colleague Rene A. Henry, author,…
Organization Development
Unclear Policies Lead to Crisis for Cemetery and Grieving Family
Leaving room for confusion is a crisis management mistake Not having clear policies, and training…
Organization Development
FDA’s Jerky Treat Crisis: Reputation Management Lessons
Failing to protect your constituents isn’t good for the reputation The FDA can’t figure out…
Organization Development
Crisis Management Warning: Burglars Use Social Media Too
Be careful what you share, not everyone watching is a friend We mostly discuss crisis…
Organization Development
Sephora’s Crisis Management for Celebutard Uproar
Consider public perception when you make marketing decisions We’re beginning to think that crisis management…
Organization Development
The Market Impact of Reputation Crises
Knowing the potential impact of negative events can help you properly prepare for crisis management…
Organization Development
Social Media Crisis Management: Know Your Demographics
Social Media Crisis Management: Understand Your Market “Know thy audience.” It’s one of the core…
Organization Development
Maryland Attorney General Caught at Wild Teen Party
Not practicing what you preach is likely to leave you needing crisis management Maryland Attorney…
Organization Development
BIMBO of the Year 2013
Repeating the terms you’re seeking to avoid is a massive crisis management mistake Merrie Spaeth’s…
Organization Development
Social Media and the Conversation Prism
Anything that assists in staying on top of this incredibly fast-moving medium is an asset…