Proactive Social Media Pays Off
Proactive social media monitoring by H&R Block stops a potential crisis in its tracks We’ve…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
How to Start a Social Media Crisis
Controversial topics can easily lead publications to the need for crisis management. A Marie Claire…
Organization Development
Volvo Fails Crisis Management 101
How poor preparation led to a reputation-damaging viral video. Swedish automaker Volvo is under fire…
Organization Development
Can’t Avoid Crisis
A working plan is often the difference between success and failure in crisis management. The…
Organization Development
@PigSpotter
A rogue Twitter user is making waves in South Africa by posting alerts about speed…
Organization Development
Get Updated
Chief financial officers have dealt with auditors since the days of the abacus. Smart chief…
Organization Development
Twitter Works
Twitter continues to prove its worth as a crisis management tool, often surpassing traditional media…
Organization Development
Get Specific
If I were to ask you if your company or organization had a crisis plan,…
Organization Development
Exit Quietly
Good crisis management is rarely about attracting a lot of attention and staying in the…
Organization Development
Overcoming Social Media Concerns
One of the biggest concerns companies have about venturing onto social media is a fear…
Organization Development
Philippine Police Overhaul Crisis
In a move aimed at improving both skills and image, higher-ups in the Philippine police…
Organization Development
Virgin Islands Hotels Weather Storm
Hotels in the U.S. Virgin Islands, a popular tourist destination, were given a scare this…
Organization Development
J&J’s Headache
For many years Johnson & Johnson was known for one of the most successful crisis…
Organization Development
Crisis Simulation
The hypothetical scenario was daunting: An intoxicated driver had just plowed a bus full of…
Organization Development
Popular on Twitter? So What?
HP’s Social Computer Lab has produced some interesting research reported by Tom Foremski on ZDNET…
Organization Development
You had me at hello
Here’s a great guest blog from a colleague and frequent contributor to my ezine, Jerry…