How We Communicate
Social media has changed the way crisis management works The impact of social media on…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Fix the Problem
Actions speak louder than words during a crisis The way your organization communicates during a…
Organization Development
Social Media in Emergencies
Widespread use opens new crisis communications possibilities As a culture, we started becoming more aware…
Organization Development
Transparency in Crisis
Tell the whole story, or suffer the consequences There’s nothing the media loves to expose…
Organization Development
Crisis Leadership
Leaders must step up during a crisis Too often leaders are paralyzed during the crucial…
Organization Development
Dark Blogs
Blogs provide a simple crisis communication solution Dark sites, fully built web pages held offline…
Organization Development
Avoiding Pain
Get engaged and get protected As with many other aspects of crisis management, businesses are…
Organization Development
Storing Good Will
Often it takes nothing more than honesty to garner large shares of good will from…
Organization Development
Big Government Makes Twitter Work
Frequent and personable communication pays off for US State Department With many businesses still struggling…
Organization Development
Proactive Crisis Management
Get your story out first As anyone who’s been involved in a crisis knows, bad…
Organization Development
Twitter or the Web?
How will you communicate in a crisis? At around 7 a.m. Friday, Bank of America…
Organization Development
Who Needs Lawyers?
[I very rarely cross-post, but I couldn’t resist putting this “press release” here as well…
Organization Development
Most Hated Companies
Just being on this list is a crisis. Businesses are not expected to be perfect.…
Organization Development
Reality of Communication
One bad quote can send you scrambling for crisis management Boy, was last week a…
Organization Development
Who Does What?
Good crisis management means being prepared for the worst Being well prepared beforehand is probably…
Organization Development
Reputation Management is a Necessity
Engaging in reputation management is not a choice, but a necessity The availability of easy…