Coping with Tragedy
Shift attitudes to match the situation We primarily think of crisis communications in terms of…
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Shift attitudes to match the situation We primarily think of crisis communications in terms of…
Extinguish customer concerns Citibank, like many others, was a victim of the recent flurry of…
Keep it flowing both ways In the midst of using multiple media channels, it’s easy…
Text messages warn students, spread crisis response advice In May of last year, Boston residents…
Meet critics where the conversation started When a social media based crisis hits, the strongest…
Great resource, or powerful enemy? In crisis management, the media is a double-edged sword. While…
Still no substitute for human interaction when thing go wrong Be human and be humane:…
Good start, bad finish for TSA’s crisis management If you haven’t heard about the latest…
Rigid rules lead to viral video crisis Last month Delta Air Lines took a serious…
Three traits identify outstanding leaders It’s accepted that there are many different effective leadership styles,…
Low marks for Germany in crisis management case Europe has been struggling with a virulent…
In the midst of a crisis, the spotlight’s on you Shakespeare penned the famous line,…
Don’t neglect these powerful communications tools One of the most common questions business owners are…
People love a good political scandal, and the saga of what may or may not…
House Majority leader Eric Cantor has taken the unpopular position of denying federal aid for…
CDC spreads message with unique announcement The Center for Disease Control’s “Preparedness 101: Zombie Apocalypse”…