Coping with Tragedy
Shift attitudes to match the situation We primarily think of crisis communications in terms of…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Putting Out Fires with Twitter
Extinguish customer concerns Citibank, like many others, was a victim of the recent flurry of…
Organization Development
Crisis Communication via Twitter
Keep it flowing both ways In the midst of using multiple media channels, it’s easy…
Organization Development
Tech to the Rescue
Text messages warn students, spread crisis response advice In May of last year, Boston residents…
Organization Development
Fight Back with Social Media
Meet critics where the conversation started When a social media based crisis hits, the strongest…
Organization Development
Communicating with the Media
Great resource, or powerful enemy? In crisis management, the media is a double-edged sword. While…
Organization Development
The Human Touch
Still no substitute for human interaction when thing go wrong Be human and be humane:…
Organization Development
Almost Good Crisis Management
Good start, bad finish for TSA’s crisis management If you haven’t heard about the latest…
Organization Development
Delta Drops Fees, Learns Lesson
Rigid rules lead to viral video crisis Last month Delta Air Lines took a serious…
Organization Development
Are You a Crisis Manager?
Three traits identify outstanding leaders It’s accepted that there are many different effective leadership styles,…
Organization Development
E.coli Crisis
Low marks for Germany in crisis management case Europe has been struggling with a virulent…
Organization Development
Crisis on Stage
In the midst of a crisis, the spotlight’s on you Shakespeare penned the famous line,…
Organization Development
Getting Started with Social Media
Don’t neglect these powerful communications tools One of the most common questions business owners are…
Organization Development
Weiner Scandal
People love a good political scandal, and the saga of what may or may not…
Organization Development
FEMA Declares Eric Cantor a Disaster Area
House Majority leader Eric Cantor has taken the unpopular position of denying federal aid for…
Organization Development
Zombies Attack
CDC spreads message with unique announcement The Center for Disease Control’s “Preparedness 101: Zombie Apocalypse”…