Bad Endorsements a Quick Road to Crisis Management
Dr. Oz finds reputation risk at the end of yellow brick road paved by bogus…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Red Cross Puts Humor to Work for Reputation Management
Not taking yourself too seriously is a boon to reputation The Onion is well known…
Organization Development
Bots, Social Media, and What it Means to Crisis Management
Could bots sway popular opinion via social media? Chatbots meant to scam users into visiting…
Organization Development
Overseas Ad Leaves Ogilvy USA Needing Crisis Management
Another “what were they thinking?” moment from a high-profile ad agency Crisis management is not…
Organization Development
Bad-Mouthing Competitors: Crisis Communication Management
[Editor’s note: We’re happy to share another guest article from Tony Jaques’ “Managing Outcomes” newsletter.…
Organization Development
Rap Genius – When Your Co-Founder Creates a Crisis
Crisis plans should include the possibility of even the highest-ranking employees causing reputation damage Unfortunately,…
Organization Development
Pairing Legal and PR for Crisis Management
Working together, these two can make a crisis management dream team. Apart, well, watchout! Getting…
Organization Development
American Girl’s Defensive: Social Media Crisis Response
Managing Doll Retirement: Social Media Crisis Response Dollmaker American Girl was slammed with a major…
Organization Development
Reputation Management – Ubisoft’s “Failed” Watch Dogs Stunt
Taking marketing too far can create a need for crisis management Marketers are battling to…
Organization Development
Apple Doing Crisis Management for Ransomware Threat
Is your iDevice secure? The cyber crises keep rolling in, the latest being a new…
Organization Development
Crisis Management – Punishing Employees for Social Media
More and more believe people should be held responsible for things they say and do…
Organization Development
Fox Business is Asking for Trouble
Network’s latest hire creates huge crisis management risk Even in an era where many members…
Organization Development
Is Target’s Crisis Management Digging a Deeper Hole?
Retailer still feeling the pain of holiday data breach A full five months after its…
Organization Development
Dove Nearly Launches the Armpit of Ad Campaigns
This is why you need to look at advertising with an eye for crisis management…
Organization Development
General Mills: Trix Up Their Sleeves
[The following guest post from Rick Kelly, Vice President of Strategic Communications at Triad Strategies…
Organization Development
The Impact of Customer Rage on Crisis Management
Is poor customer service creating unnecessary crises for your organization? Customer anger affects business today…